Effective Date: September 4, 2026 Last Updated: September 4, 2026
Uganda Gorilla Tours (“we,” “us,” “our,” or “the Company”) operates the website ugandagorillatours.com (the “Site”) and provides gorilla trekking, safari, and related travel booking services in Uganda, Rwanda, and the surrounding region. This Privacy Policy explains how we collect, use, disclose, and protect information about visitors to our Site and customers who book our services.
By using our Site or booking a tour with us, you agree to the collection and use of information as described in this policy.
1. Information We Collect
1.1 Information You Provide to Us
We collect information you voluntarily give us, including when you fill out a contact form, request a quote, book a tour or gorilla permit, sign up for our newsletter, or otherwise communicate with us. This may include:
- Full name
- Email address
- Phone number and WhatsApp number
- Postal or billing address
- Passport number and nationality (required to secure gorilla permits and process bookings)
- Date of birth
- Travel dates, preferences, and itinerary details
- Payment and billing information (processed as described in Section 4)
- Emergency contact details
- Any other information you choose to share with us, such as dietary requirements, medical or mobility considerations relevant to trekking, or special requests
1.2 Information Collected Automatically
When you visit our Site, we and our service providers may automatically collect certain information through cookies and similar technologies, including:
- IP address and approximate location
- Browser type and device information
- Pages visited, time spent on the Site, and referring URLs
- Date and time of visits
1.3 Information from Third Parties
We may receive information about you from third parties, such as travel agents, tour partners, or booking platforms who refer you to us, and from payment processors confirming a completed transaction.
2. How We Use Your Information
We use the information we collect to:
- Process and confirm bookings, including gorilla and chimpanzee trekking permits, accommodation, and transport
- Communicate with you about your inquiry, quote, or upcoming trip
- Arrange logistics with third parties such as the Uganda Wildlife Authority, Rwanda Development Board, lodges, and drivers
- Process payments and issue invoices or receipts
- Respond to customer service requests
- Send you marketing communications, newsletters, or promotional offers, where you have opted in (you may unsubscribe at any time)
- Improve our Site, services, and customer experience
- Comply with legal, tax, and regulatory obligations
- Protect against fraud, unauthorized transactions, and other liabilities
3. Cookies and Tracking Technologies
Our Site uses cookies and similar tracking technologies to improve functionality, analyze traffic, and personalize content. This may include:
- Essential cookies — required for the Site to function properly
- Analytics cookies — such as Google Analytics, used to understand how visitors use our Site
- Marketing cookies — used to deliver relevant advertising and measure campaign performance
You can control or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of our Site.
4. Payment Information
When you make a payment for a tour, deposit, or gorilla permit, your payment details are processed through secure third-party payment processors or bank transfer channels. We do not store full credit card numbers on our servers. Please refer to the privacy policy of the relevant payment processor for details on how they handle your payment data.
5. How We Share Your Information
We do not sell your personal information. We may share your information with:
- Tour and logistics partners — such as the Uganda Wildlife Authority, Rwanda Development Board, lodges, hotels, drivers, and guides — as necessary to arrange and deliver your booking
- Payment processors and financial institutions — to process transactions
- Service providers — such as website hosting, email, and analytics providers who help us operate our Site and business
- Legal and regulatory authorities — where required by law, such as immigration or customs requirements
- Professional advisors — such as accountants or legal counsel, where necessary
Any third party we share your information with is expected to handle it responsibly and only use it for the purposes for which it was shared.
6. International Data Transfers
As a Uganda-based company serving international travelers, your information may be transferred to, stored, and processed in Uganda or other countries where our service providers or partners operate. These countries may have data protection laws that differ from those in your home country. Where required, we take steps to ensure appropriate safeguards are in place for such transfers.
7. Data Retention
We retain personal information for as long as necessary to fulfill the purposes described in this policy, including for booking records, tax and accounting requirements, and to comply with legal obligations. When information is no longer needed, we take reasonable steps to delete or anonymize it.
8. Your Rights
Depending on your country of residence, you may have certain rights regarding your personal information, including the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information, subject to legal or contractual retention requirements
- Object to or restrict certain processing of your information
- Withdraw consent for marketing communications at any time
- Request a copy of your data in a portable format
To exercise any of these rights, contact us using the details in Section 12.
9. Data Security
We take reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, or alteration. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
10. Children’s Privacy
Our services are intended for adults booking travel, though children may be included as travelers within a family booking made by a parent or guardian. We do not knowingly collect personal information directly from children under 16 without parental or guardian consent. If you believe a child has provided us with personal information without appropriate consent, please contact us so we can address it.
11. Third-Party Links
Our Site may contain links to third-party websites, such as payment processors, review platforms, or partner tour operators. We are not responsible for the privacy practices of these third parties, and we encourage you to review their privacy policies separately.
12. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us at:
Uganda Gorilla Tours Kigo Rd, Lubowa Close to Sapphire Hotel Kampala, Uganda
Email: info@ugandagorillatours.com Phone: +256-700135510
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will post the updated policy on this page with a revised “Last Updated” date. We encourage you to review this policy periodically.